What is special about your handwoven fabric phone cases?

Hi there! Our phone cases, stand out not just because of their unique design but due to the authentic African fabric we use. We source our main material from Senegal, beautifully representing a fusion of African fabric and African print. While our focus is on the vibrant aesthetics and traditions of this fabric, we’re also deeply committed to durability. Every piece is handwoven, showcasing remarkable craftsmanship and profound cultural narratives. As we aim to grow, we're looking forward to introducing an even wider array of unique iphone cases, accessories and designs . Dive into our collection, and we're sure you'll find more than just a phone case; you'll discover a piece of art.

Where is the fabric sourced from?

At present, our unique materials primarily hail from Senegal, West Africa, a land rich in African fabric and traditions. However, as we continue to grow, we plan to expand our offerings to include fabrics from other regions in Africa. We hope you will join us on this journey!

Are the phone cases durable and protective?

Absolutely! Our cases are engineered for resilience, ensuring protection against unexpected falls and tumbles. Plus, we handpick fabrics that are as strong as they are stylish, made to stick around for the long haul.

What types of phones are your cases compatible with?

At the moment, phone cases are compatible with the iPhone 12, 13 and Pro 14 Max. We know it's a bit of a narrow selection right now, but trust us, we're just getting started. Our goal is to spread our wings and offer cases for other phone brands and different iPhone versions in the future. We hope you'll be there with us every step of the way!

How do I care for and clean the fabric phone case?

Taking care of your unique phone case is straightforward. Start by mixing water and a mild laundry detergent. Dip a soft sponge into this mixture and delicately clean any spots or stains on the case. Once done, rinse the sponge and go over the entire case to get rid of any detergent residue. Let your phone case air dry entirely before reattaching it to your device. If you have any more questions or need further guidance, please reach out. we're always here to help you!

Can I remove the phone case easily?

Absolutely! Our unique phone cases are designed to fit snugly around your device, providing excellent protection. Plus, removing the case is a breeze whenever you need to. Our thoughtful design allows you to easily switch cases or give your device a quick clean whenever you'd like.

Do the fabric phone cases interfere with wireless charging?

Currently, our fabric phone cases are not compatible with wireless charging, but we're excited about future versions that will be! If you encounter any issues or have questions, please feel free to contact us. We're here to assist and look forward to offering wireless charging-friendly cases soon

Are the fabric patterns the same?

Our designs and patterns come in different variations. We take pride in providing a diverse selection of designs, colors, and patterns, ensuring you find the perfect case that suits your style. Explore our collection and discover the ideal match for your phone!

Do you offer custom designs or personalized options?

Currently, we don't offer custom phone case design. But, as we evolve and expand our offerings, there's always potential to introduce personalized options in the future. If there's a specific pattern or design you'd like to see, we're all ears and would love your input!

What is your shipping and return policy?

At Kosso, your satisfaction is our priority. You can return any product you purchase from us within 30 days of your initial purchase. We're committed to providing both quality products and exceptional customer service. Should you encounter any significant issues beyond the initial 30 days, don't hesitate to get in touch – we're here to assist and ensure your experience with us remains outstanding!

Are there any special promotions or discounts available?

We often run special promotions and offer discounts on our range of phone cases and other accessories. To ensure you don't miss out on these exclusive deals, be sure to keep an eye out for our emails."

How can I contact your customer support?

Connecting with us is easy! Just drop us a line at help@kossowear.com, and you can expect a response within 24 hours. We're also quite active on social media, so come join us on Facebook, Instagram, or TikTok. We're excited to engage with you and provide the support you need!

Do you have a satisfaction guarantee?

Absolutely! We take great pride in our products, and we want you to cherish them as much as we do. If you ever encounter any concerns, don't hesitate to get in touch with us at  help@kossowear.com, Your satisfaction is incredibly important to us.

Are your products ethically sourced and produced?

We're passionate about partnering with local artisans to create our unique phone cases, and other accessories. Each item is crafted from ethically sourced handwoven West African fabric. When you choose our products, you're directly supporting these artists and contributing to the preservation of a rich cultural legacy. This commitment not only aligns with our values but also ensures that every purchase from us has a meaningful impact.